Since orders are processed immediately after checkout, we are unable to make any changes or cancel it after it was placed. This includes changing the delivery option, shipping address, items in the order, or payment method. Please confirm your information is correct before placing your order.

Don’t worry, we will make this right for you! Please send an email to glad@beglad.pt, and our Support Team will assist you.

We are here to help you! Please contact our Support Team at glad@beglad.pt, and they will assist you. Please make sure to include images of the damage to better assist you.

Yes! We currently ship our products to the entire country (including Islands, additional shipping costs might apply) and Europe (EU countries).

You can collect your order at our Chocolate LAB at Rua António Bessa Leite 1468, Loja 14, Boavista, Porto, 4150-074. You will receive an email when your order is ready to collect. If you have ordered before 13h, your order will be available on the same day. Don’t forget to check our opening hours and make sure to claim your cup of coffee or infusion.

The bean-to-bar chocolate movement started in the early 2000. After visiting cacao plantations and developing new machines, these early chocolate makers developed a new method to make chocolate. The bean-to-bar chocolate, means that the chocolate maker is responsible for making the chocolate from the cacao beans until the chocolate bar.
Craft chocolate makers are looking for better quality beans and extracting the cacao flavours.

The % sign indicated the amount of cacao solids in the chocolate bar (this will also include the amount of cacao butter). The higher the percentage, greater will be the amount of cacao in your chocolate.

The chocolate maker is responsible for making the chocolate, in our case from the cacao beans until the chocolate bar. This will include selecting, roasting, cracking and winnowing the cacao beans, adding them to the melanger and finally tempering the chocolate.
In the case of the chocolatier, they are responsible for handling the chocolate once it is ready. Therefore, they buy the chocolate ready made and melt it. They can use the chocolate to make bonbons, chocolate bars, sculptures, etc. They will not handle the cacao beans.

The term ‘single origin’ stated in the chocolate bar means that the cacao beans used to make this chocolate come from a single location. This can be a single plantation, farm or estate. In our case, not only we state the country of origin, we also include the exact plantation, farm or estate where we source our chocolate from.