Privacy policy.

1. RESPONSIBILITY

GLAD, owned by FORMIGA TALENTOSA LDA with registered office at Rua António Bessa Leite 1468, Loja 14, 4150-074, Porto, Portugal, is responsible for the processing of your personal data.

2. WHAT PERSONAL DATA WE COLLECT?

Depending on the purpose for which we process your data from time to time, we need to process one or other data, which will in general be, depending on each case, as follows:

  1. Identity data (For example: name, email, telephone number and shipping and billing address);

  2. Economic and transactions information (For example: your payment details and card data, information on your purchases, orders, returns, etc.);

  3. Commercial information (For example: if you have subscribed to our newsletter);

  4. Information about your tastes and preferences.

3. PURPOSES

Depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes:

  1. For the development, performance and execution of the purchase or services contract that you executed with us on the site;

  2. To meet requests or applications that you make through the customer support channels;

  3. To send you our newsletters;

  4. Analysis of usability and quality to improve our services.

4. LEGITIMATION

The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained below:

  1. We process your data because their processing is necessary for us to make the purchase or services contract with you;

  2. We consider that we have legitimate interest in answering the requests or queries raised by you through the customer support channels. When you get in touch with us, in particular, for the management of incidents related to your order or the product acquired, the processing of your data is necessary to perform the purchase contract. When your request is related to the exercise of your rights or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations;

  3. Consent expressly given to us;

  4. We consider that we have a legitimate interest in analysing the website usability and the user’s satisfaction degree, since we understand that the processing of these data is also beneficial for you because the purpose is to improve the user experience and provide a higher quality service.

5. PERSONAL DATA RETENTION PERIOD

The time for which we will keep your data will depend on the purposes for which we process them, as explained below:

  1. We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question;

  2. We will process your data for the time necessary to meet your request or application;

  3. We will process your data until you unsubscribe or cancel your subscription to the newsletter;

  4. We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey;

Your data will be also kept for the necessary time to comply with our legal obligations.

6. RECIPIENTS

Your personal data will not be disclosed to any third party, except those third parties whose intervention is necessary for the correct management of the service provided (logistic, transport and delivery partners and service providers, financial institutions, etc.)

In addition, your data may also be disclosed to public bodies and authorities (administrative or judicial) in those cases in which a legal regulation thus establishes it. 

7. RIGHTS

You have the right to request: (1) Access to your personal data; (2) an electronic copy of your personal data (portability); (3) correction of your personal data if it is incomplete or inaccurate; or (4) deletion or restriction of your personal data in certain circumstances provided by applicable law.

If you would like to request a copy of your personal data or exercise any of your other rights, please email us at glad@beglad.pt.

Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time, without this affecting the legality of the processing based on the consent given to its withdrawal.

As a holder of personal data and in the case of its violation, you have the right to submit a complaint to the supervisory authority (National Commission for Data Protection - Email: geral@cnpd.pt), as well as appeal to the courts.

8. SECURITY AND DATA PROTECTION

We use a variety of technical and organisational security measures to maintain the safety of your personal data.

9. INFORMATION ON COOKIES

We use cookies (a cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website) to facilitate your browsing in the website, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits.

Please read our cookies policy to understand with greater detail the cookies that we use, their purpose and other information of interest. 

10. CHANGES TO OUR PRIVACY POLICY

This policy can be changed without prior notice. For this reason, we recommend that your check this policy whenever you visit our website.